Bilingual Client Support Associate

*We are recognized as one of the Top 5000 on Inc. Magazine’s Annual List of America’s Fastest-Growing Private Companies and are one of the winners of USPAACC’s Fast 100 Asian American Business Awards.* Since 2003, we have dedicated ourselves to growing the unique needs of small and medium-sized businesses by putting people before profits. Within 10 years, we emerged as one of the fastest-growing payments processing companies in the U.S. Differentiated from the mega credit card processing providers, our consultants and support team speak the languages our clients speak, and we focus on ingenious customer service, care, support, and reasonable pricing. Our success story has seen us serving over 22,000 clients across the nation. We are seeking a highly motivated and enthusiastic Client Support to join the operation team. Work location: Houston, TX - Familiar with the company's products, including the U.S. credit card processing industry - Listen to customer needs, determine the services customers need, and provide corresponding professional answers - Provide customers with corresponding credit card processing solutions in a timely manner, and enter customer conversation information into the management system - Assist customers with inquiries and requirements regarding account risk protection, including fund entry and customer default issues - Handle issues of delayed arrival or failed deductions - Assist sales staff to handle customer requests and provide after-sales service policies to sales staff - Interpret for customers and Priority Payment System or FirstData service center, and solve accounting and terminal system problems for customers - Handle service failures and customer complaints, and track the progress of solutions - Provide technical support to the technical department, and solve technical problems that arise when guests use credit card machines - Spoken fluently, have excellent communication and expression skills (this job requires direct communication with American English customer service) - Have professional customer service awareness and teamwork spirit - Diligent and good at learning, positive work attitude, responsible, careful and patient - Strong ability to withstand stress, good at communication, strong observation, good at identifying and solving problems - Applicants with experience in customer service will be given priority - Provide health, vision and dental insurance - Provide 401K retirement plan - Provide quarterly salary increases based on quarterly performance evaluation results - Paid holidays and H1B sponsorship for outstanding talents - The company provides training for new employees to understand the credit card processing industry and how to deal with customer service and technical issues. If interested, please email your resume to: , please indicate the position title you are applying for and the source of recruitment information. Reminder: Don’t rush to remit money or pay a deposit before seeing the real thing to avoid being cheated.