Application Support Specialist [After-sales Service]

Essential Job Functions: Have basic knowledge about iPhone, Mac, iTunes and iCloud and can provide useful tips or solutions to customers; Have better understanding about iMobie software after completing training and can correctly introduce iMobie software or functions to customers; Provide both general and technical support via email, ticket, live chat, forum to customers; to help optimize software;Establish a good corporate impression and improve customers' satisfaction and loyalty.Able to work independently and within a team on daily tasks and projects;Perform other related duties as required;Qualifications: College diploma or higher;Passion for customer service and ownership of the customer experience;Quick learner who possesses effective time management: the ability to multitask, prioritize, demonstrate excellent organizational skills, and attention to detail are a must;Effective oral and written communication is a Must;?Able to work in a fast paced help desk environment;?Aptitude for acquiring skills in technical troubleshooting and eagerness to learn and take on new challenges;?Experience in troubleshooting;?Preferred experience in Excel, Word, PowerPoint or equivalent technical skill;?Knowledge of Apple device, iTunes, iCloud and Mac computers preferred;