technical support

Job Responsibilities: Collect customer issues, handle customer opinions and suggestions, and provide timely feedback to relevant departments. Assist sales staff and customers in technical exchanges and answers at all levels (business, technical implementation). Support marketing and sales and provide relevant training to customers and engineering staff. Provide all reports and data, such as weekly work plans, reports, etc., quickly and accurately as required by technical support managers. The auxiliary department formulates after-sales service policies and training systems for employees and customers. Responsible for the preparation of shipping equipment and software configuration lists. Receive and assist in solving various on-site technical problems encountered by customers, and feed on-site information to the sales and R&D departments in a timely and accurate manner. Job requirements: Applicants who have graduated from computer-related majors or have relevant work experience will be given priority. Proficient in WINDOWS installation and debugging, familiar with basic network knowledge, proficient in TCP/IP, DHCP, LDAP, DNS and other network settings. Have strong problem-solving skills, calmness and good work ethics. Must be fluent in Chinese and English, familiar with listening, speaking, reading and writing. Have strong communication skills and ability to withstand pressure, and be flexible in mind. Need to be able to drive, know how to pull strings, and can work independently are preferred. Salary and remuneration are negotiable in detail. If you are interested, please send your resume to Contact number: 646-826-9133. Reminder: Do not rush to remit money or pay a deposit before seeing the actual product to avoid being scammed.