Customer Service

Summary Customer Support will provide ongoing support to our merchant base clients concerning service inquiry and technical support around our service line. Properly address caller questions/inquiries /or issues pertaining to any of the following, statement, equipment, interchange & auxiliary fee billing, funding & deposit reconciliation, transactional detail review & analysis, chargebacks, account maintenance & changes, cash advance balance, additional transaction volume etc. Assist merchants and other departments as needed with any merchant problem related to a merchant’s account. Customer Support Specialist will take ownership of every call and responsible for the customer’s overall satisfaction. Description Promptly answer telephone calls, e-mail, and web inquiries in our call center environment Ability to multi-task, balance competing priorities and follow-through with customer Identifying issues defined by customers Identifying, researching, diagnosing, and resolving customer issues, striving for first call resolution whenever possible Constructively handle disagreements or conflicts to achieve a mutually agreeable solution Exceptional communication skills – listen actively to clients, encourage two-way dialogue, communicate complex information Team player and committed to client satisfaction Requirement Knowledge of merchant and/or bank products and services or payments industry experience Exceptional computer skills – proficient with Microsoft Office Ability to quickly learn and expand knowledge of processing industry Ability to comprehend detailed procedural information Bilingual - English/Chinese/Spanish is a plus but not required Strong communication and interpersonal skills Flexible environment and adaptable to quick changing Strong problem solving skills Send your resume to and please note your applied position Reminder: Don’t rush to remit money or pay a deposit before seeing the real thing to avoid being cheated.