ChicagoCustomer Support Assistant Manager

Customer Support Assistant Manager Position is a growing restaurant online ordering company that is hiring a Customer Support Assistant Manager to assisting managers to maintain customer satisfaction and manage remote customer support team. (Most of them are online freelancers, but you will be working in our Chicago office) The Customer Service Assistant Manager maintains customer satisfaction by recruiting and managing remote online staff members, improving processes and resolving customer service issues. Main Responsibilities Assist Customer Service Managers to Monitor and oversee the daily operation of customer support team to ensure high quality performance Assign team members to specific tasks/projects and assist with work schedule assignments Identify and implement strategies to coach, develop and motivate the remote team Provide customer support team performance feedback to managers and coaching existing team members Resolve escalating issues for customer support team members by providing appropriate coaching, counseling, direction and resolution Job Requirements Must be a thinker that can identify customer support structure flaws and quality issues and can put the plan into action, check result, retrofit and perfect the plan Must be a fast learner and can clearly express his/her ideas and plans in writing so other colleagues can easily understand the objections Must have strong communications skills Must have great attention to detail Must be personable and comfortable interacting with customers daily Previous customer service and sales experience is a plus Chinese speaking preferred Could be Part-time or Full time. If the job is recognized by the company, you can apply for H1B. Please send resume to Reminder: Do not rush to remit money or pay a deposit before seeing the physical product to avoid being cheated.